Refund policy

Thank you for shopping with us. We want you to be happy with your purchase, and this policy explains how returns and refunds work for our store.

1. Overview

We sell a wide range of "inspired by" products, including fragrances, electronics, and other lifestyle items. Because our catalog covers many different product types, return eligibility depends on the category of the item you purchased — please read the sections below carefully.

2. Returns for Defective or Damaged Items

We accept returns only for items that arrive defective, damaged, or faulty. If your item is not working as expected or was damaged during shipping, you may request a return within 3 days of delivery.

To be eligible for a defect-based return:

  • The item must be faulty, damaged, or materially different from what was described.
  • You must contact us with proof of the issue (photos or video are strongly recommended).
  • The item should be returned in the condition you received it, along with any original packaging, accessories, or manuals where possible.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged under any circumstances, including in cases of buyer's remorse or wrong choice of scent:

  • Fragrances / perfumes — once opened or sealed, these are considered personal hygiene products and are final sale.

All other non-defective items are also non-returnable — we do not offer returns for change of mind, wrong size, or personal preference. Please review product descriptions carefully before purchasing.

4. How to Request a Return

To start a return for a defective item:

  1. Email us at samplenotanair@gmail.com within 3 days of receiving your order.
  2. Include your order number, a description of the defect, and photos/video showing the issue.
  3. Our team will review your request and respond within 5 business days with next steps.

Please do not send items back before receiving confirmation from us, as unauthorized returns may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7 business days.
  • Shipping costs are non-refundable, unless the return is a direct result of our error (e.g., wrong or defective item sent).

6. Exchanges

If you'd prefer an exchange instead of a refund for a defective item, let us know when you contact us — we'll do our best to send a replacement, subject to availability.

7. Damaged or Defective Items

If you receive an item that is damaged in transit or defective out of the box, please contact us as soon as possible so we can resolve the issue quickly.

8. Contact Us

If you have any questions about this Return and Refund Policy, please reach out to us at:

Email: samplenotanair@gmail.com